The impact of ChatGPT on human skills: A quantitative study on twitter data

Abstract

#genAI #chatGPT #humanskills

The novel generative Artificial Intelligence (AI) developed by OpenAI, i.e., ChatGPT, rised a great interest in both scientific and business contexts. This new wave of technological advancement typically produces deep transformation in the workplace, requiring new skills. However, none of the studies in literature provide quantitative analysis and measures on the impact of ChatGPT on human skills. To address this gap, we collected a database of 616,073 tweets about ChatGPT, and used Natural Language Processing techniques to identify the tasks users requested ChatGPT to perform, and the sentiment related to these tasks. Then, we compared these tasks with a standard taxonomy of skills (i.e., ESCO) using BERT. The results of the study underline that ChatGPT impacts 185 different skills. Moreover, we proposed a model to represent the interaction of the user and ChatGPT, useful to define four skills which are emerging for using this new technology.

Tipo de Publicação
articles-and-papers
Tema
artificial-intelligence
Publicado por
ELSEVIER Technological Forecasting & Social Change Journal
Data de Publicação
2024
Idioma
english
Estado
open-access
DOI
10.1016/j.techfore.2024.123389
Autores
Vito Giordano; Irene Spada; Filippo Chiarello; Gualtiero Fantoni